Enterprise Support
You Can Rely On
From annual maintenance contracts to on-site technical support and warranty management — Jubilant Tech keeps your infrastructure running at peak performance across APAC.
Annual Maintenance Contract
Full hardware & software coverage with SLA guarantees
Priority Response
4-hour on-site response for critical systems
APAC Coverage
Remote & on-site support across 14 countries
Warranty Management
OEM warranty coordination & parts logistics
Choose Your Support Tier
Flexible support packages designed for every business size — from SMBs to large enterprise deployments across APAC.
Comprehensive Support Services
Every support plan is backed by certified engineers, genuine OEM parts, and a commitment to keeping your business running.
Hardware Maintenance
Preventive and corrective maintenance for servers, storage arrays, networking equipment, and workstations. Certified engineers with OEM-level training.
Warranty Management
We handle all OEM warranty claims, RMA processes, and parts replacements on your behalf — minimising downtime and administrative burden.
Remote Monitoring
24/7 proactive monitoring of servers, storage health, network devices, and UPS systems with automated alerting before issues become outages.
Deployment & Configuration
On-site or remote deployment of new hardware — racking, cabling, OS installation, BIOS tuning, firmware updates, and integration testing.
Backup & Disaster Recovery
Design and management of backup strategies, offsite replication, and disaster recovery plans with regular DR drills and RTO/RPO guarantees.
IT Lifecycle Management
Asset tracking, refresh planning, end-of-life management, and secure data destruction — managing your hardware from procurement to retirement.
Plan Feature Breakdown
Compare all three support tiers side by side to find the right fit for your organisation.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Support Hours | Business Hours | 7am – 10pm | 24/7/365 |
| On-Site Response | Next Business Day | 4 Hours | 2 Hours |
| Preventive Maintenance | Annual | Quarterly | Monthly |
| Remote Monitoring | — | ✓ | ✓ |
| Spare Parts On-Site | — | ✓ | ✓ Full Depot |
| Warranty Management | ✓ | ✓ Priority | ✓ Dedicated |
| Dedicated Account Manager | — | ✓ | ✓ |
| Backup & DR Support | — | Add-on | ✓ Included |
| Multi-Site APAC Coverage | — | Add-on | ✓ Included |
| SLA Dashboard & Reports | — | Quarterly | ✓ Real-Time |
| Resident Engineer | — | — | ✓ Optional |
Getting Started is Simple
From first contact to active support coverage in four easy steps.
Contact Us
Tell us about your equipment, sites, and support requirements
Site Assessment
Our engineers audit your infrastructure and document assets
Custom Proposal
We recommend the right plan with transparent, fixed pricing
Go Live
Support kicks in immediately — monitoring, response, and coverage active
Common Questions
Keep Your Infrastructure Always Running
Talk to our support team today and get a tailored AMC proposal for your environment within 24 hours.