Always-On Support

Enterprise Support
You Can Rely On

From annual maintenance contracts to on-site technical support and warranty management — Jubilant Tech keeps your infrastructure running at peak performance across APAC.

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Annual Maintenance Contract

Full hardware & software coverage with SLA guarantees

AMC
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Priority Response

4-hour on-site response for critical systems

4hr SLA
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APAC Coverage

Remote & on-site support across 14 countries

14 Countries
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Warranty Management

OEM warranty coordination & parts logistics

OEM Direct
Support Plans

Choose Your Support Tier

Flexible support packages designed for every business size — from SMBs to large enterprise deployments across APAC.

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Essential
For small businesses & single-site deployments
✓Business hours phone & email support
✓Next business day on-site response
✓Annual preventive maintenance visit
✓Warranty claim coordination
✓Firmware & driver update guidance
✗24/7 emergency hotline
✗Dedicated account manager
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Most Popular
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Professional
For mid-size businesses & multi-site organisations
✓Extended hours (7am–10pm) support
✓4-hour on-site response SLA
✓Quarterly preventive maintenance
✓Priority warranty escalation
✓Remote monitoring & alerting
✓Spare parts on-site stock
✓Dedicated account manager
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Enterprise
For large enterprises, data centres & critical infrastructure
✓24/7/365 emergency hotline
✓2-hour critical response SLA
✓Monthly preventive maintenance
✓On-site resident engineer option
✓Full spare parts depot
✓APAC multi-site coverage
✓Executive reporting & SLA dashboard
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What's Covered

Comprehensive Support Services

Every support plan is backed by certified engineers, genuine OEM parts, and a commitment to keeping your business running.

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Hardware Maintenance

Preventive and corrective maintenance for servers, storage arrays, networking equipment, and workstations. Certified engineers with OEM-level training.

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Warranty Management

We handle all OEM warranty claims, RMA processes, and parts replacements on your behalf — minimising downtime and administrative burden.

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Remote Monitoring

24/7 proactive monitoring of servers, storage health, network devices, and UPS systems with automated alerting before issues become outages.

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Deployment & Configuration

On-site or remote deployment of new hardware — racking, cabling, OS installation, BIOS tuning, firmware updates, and integration testing.

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Backup & Disaster Recovery

Design and management of backup strategies, offsite replication, and disaster recovery plans with regular DR drills and RTO/RPO guarantees.

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IT Lifecycle Management

Asset tracking, refresh planning, end-of-life management, and secure data destruction — managing your hardware from procurement to retirement.

AMC Comparison

Plan Feature Breakdown

Compare all three support tiers side by side to find the right fit for your organisation.

Feature Essential Professional Enterprise
Support HoursBusiness Hours7am – 10pm24/7/365
On-Site ResponseNext Business Day4 Hours2 Hours
Preventive MaintenanceAnnualQuarterlyMonthly
Remote Monitoring—✓✓
Spare Parts On-Site—✓✓ Full Depot
Warranty Management✓✓ Priority✓ Dedicated
Dedicated Account Manager—✓✓
Backup & DR Support—Add-on✓ Included
Multi-Site APAC Coverage—Add-on✓ Included
SLA Dashboard & Reports—Quarterly✓ Real-Time
Resident Engineer——✓ Optional
How It Works

Getting Started is Simple

From first contact to active support coverage in four easy steps.

1

Contact Us

Tell us about your equipment, sites, and support requirements

2

Site Assessment

Our engineers audit your infrastructure and document assets

3

Custom Proposal

We recommend the right plan with transparent, fixed pricing

4

Go Live

Support kicks in immediately — monitoring, response, and coverage active

FAQ

Common Questions

What is an Annual Maintenance Contract (AMC)? ▼
An AMC is a service agreement where Jubilant Tech provides scheduled maintenance, technical support, and hardware repair for your IT infrastructure over a 12-month period. It covers labour, preventive maintenance visits, remote support, and parts replacement depending on the tier selected.
Do you support hardware from other vendors, not just brands you sell? ▼
Yes — our engineers are trained across Dell, HPE, Supermicro, Lenovo, Aruba, Juniper, and most major enterprise IT brands. We can take over support for existing infrastructure regardless of where it was purchased, subject to an initial assessment.
Can you provide support outside Singapore? ▼
Absolutely. We provide remote support across all 14 APAC countries we cover, and on-site support in Singapore, Malaysia, Indonesia, Thailand, and the Philippines. For other countries, we coordinate through certified local partners to ensure SLA compliance.
How quickly can you respond to a critical hardware failure? ▼
Response times depend on your plan: Essential (next business day), Professional (4 hours), Enterprise (2 hours). For critical infrastructure under Enterprise plans, we maintain a parts depot and have engineers on standby to meet SLA commitments.
What happens when hardware fails under warranty? ▼
We manage the entire OEM warranty process on your behalf — logging the claim, coordinating with the manufacturer, arranging replacement parts or units, and handling on-site swap or repair. You don't need to deal with the OEM directly at all.
Can I upgrade my support plan mid-contract? ▼
Yes. You can upgrade from Essential to Professional or Enterprise at any time during the contract period. The pricing is prorated for the remaining contract duration. Downgrading takes effect at the next renewal date.

Keep Your Infrastructure Always Running

Talk to our support team today and get a tailored AMC proposal for your environment within 24 hours.

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